Unfortunately, we do not offer refunds.
We offer 7-day exchange. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being exchanged. All hair extensions, wigs, hair pieces, braiding hair cannot be exchanged.
Additional non-returnable items: Gift cards
To complete your exchange, we require a receipt or proof of purchase.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
Unfortunately, sale items cannot be exchanged.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 4443 Redondo Beach BLVD, Lawndale, CA 90260
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 1-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
We offer USPS Priority Mail and UPS to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at checkout.